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How bd99bet Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data collected at registrationWallet and payment data protectedCookie and device data disclosedYour right to request data deletionBangladesh-eligible accounts covered
bd99bet How bd99bet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you want to review, correct or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through the live chat window inside your account, by email at the address shown in your account settings, or through the in-app help form available on both Android and iOS. We aim to acknowledge privacy requests within two business days and resolve them as promptly as our review process allows.

Live Chat Open the chat icon inside your logged-in account dashboard to raise a privacy or data-access request with our support team directly.
Email Support Send your data request to the email address listed under Account Settings. Include your registered bKash or Nagad number to help us locate your record.
In-App Help Form Use the Help form in our mobile app on Android or iOS. Select the Privacy category, describe your request, and we will follow up to the contact on your account.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security is an operational matter for us, not just a policy statement. Your account credentials are stored using encryption, and payment identifiers — including your linked bKash or Nagad number — are never displayed in plain text after initial registration. We apply session-based access controls so that even your own browsing history within the account is only visible when you are actively logged in with your verified credentials.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security Controls

Login to your bd99bet account uses OTP verification sent to your registered mobile number. Any unrecognised login attempt triggers an automatic alert to that same number.

Data Retention Policy

We keep your account and transaction data for as long as your account is active and for a period after closure as required by our internal audit process. Wallet transaction logs linked to bKash, Nagad or Rocket are retained to resolve payment disputes.

Requesting Changes or Deletion

You can request a correction to your stored data or ask us to delete your account record via live chat or email. Deletion requests are reviewed against any outstanding transaction obligations before we action them.

Common Questions About Your Data on bd99bet

These are the questions we receive most often about how your personal information is handled. Each answer reflects how our platform actually operates — not a generic template response.

We collect your name, email address, mobile number, and the wallet identifier — bKash, Nagad or Rocket — you use for deposits. This is the minimum needed to run a verified account.

We share wallet identifiers only with the payment processor handling your specific transaction. We do not pass your bKash or Nagad details to advertisers or unrelated third parties.

Yes. Submit a deletion request via live chat or the email in your account settings. We review it against any open transactions first, then action the deletion within a reasonable period.

We use session cookies to maintain your login and analytics cookies to understand page performance. You can block non-essential cookies through your browser or device settings without losing core account access.

Transaction logs — including Rocket, bKash and Nagad payment records — are kept while your account is active and for a set period after closure, primarily to resolve any wallet disputes that arise later.

The protections described here apply to accounts in eligible regions. Whether you can open and use an account from Bangladesh depends on your local law. We recommend checking your legal position before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.